Realtime Customer Support Dashboard

Recognizing the challenges faced by customer support teams in providing swift and personalized assistance to users, we decided to tackle this challenge head-on by building the Realtime Customer Support Dashboard. Our aim was to empower support agents with real-time insights and enhance customer interactions through interactive custom avatars, revolutionizing the customer support experience.

Tech Stack

To create this innovative solution, we carefully selected the following tech stack, leveraging each tool's strengths to achieve the desired outcome:

• Next.js with TypeScript: We harnessed the power of Next.js with TypeScript to develop a fast, scalable, and maintainable frontend, ensuring a seamless user experience across all devices. TypeScript ensured robust code quality, reducing potential bugs and increasing developer productivity.

• Prisma ORM and Supabase: To establish a reliable and secure backend infrastructure, we employed Prisma ORM and Supabase. This combination simplified database management and enabled real-time data updates, ensuring the responsiveness and accuracy of our support dashboard.

• Zendesk and JIRA Integration: Integrating Zendesk and JIRA with our dashboard provided a seamless workflow for customer support agents. This integration allowed agents to access all relevant information in one place, streamlining issue resolution and enhancing overall efficiency.

• Custom Interactive Avatars powered by OpenAI and Elevenlabs: Utilizing OpenAI and Elevenlabs, we created unique, interactive custom avatars for each customer support agent. These avatars are equipped to speak and engage in two-way interactions with users, providing a more personalized and empathetic support experience.

• Custom APIs: Building custom APIs allowed us to tailor the dashboard to our specific needs, enabling us to extract and process data efficiently from various sources while maintaining control over data security and privacy.

• Tailwind CSS and Radix UI: With Tailwind CSS and Radix UI, we crafted an aesthetically pleasing and responsive user interface. These frameworks significantly sped up our UI development process while ensuring consistent and user-friendly designs.

Features

Our Realtime Customer Support Dashboard boasts the following key features:

1. Interactive Custom Avatars: Customers interact with custom avatars that dynamically respond to queries, creating engaging and human-like interactions.

2. Real-time Analytics: Supervisors and team leads gain real-time insights into support operations, enabling them to make data-driven decisions for process optimization.

3. Ticket Management: Zendesk and JIRA integration facilitate efficient ticket handling, ensuring agents have all necessary information to address issues promptly.

4. Customer Insights: Our custom APIs aggregate and analyze customer data, allowing support agents to anticipate customer needs and offer personalized solutions.

5. Multi-channel Support: The dashboard supports customer interactions from various channels, providing a unified view of customer interactions.

6. Customizable UI: Tailwind CSS and Radix UI enable easy customization of the dashboard's appearance to align with your brand's identity.

Pricing

€12,500 (EUR)

Timeline

Our dedicated team worked diligently for four weeks to bring this remarkable Realtime Customer Support Dashboard to life. The project timeline included the following stages:

1. Week 1 - Planning and Design: We gathered requirements, defined project scope, and finalized the design for the dashboard.

2. Week 2 - Frontend Development: Leveraging Next.js with TypeScript, we developed the frontend, ensuring a smooth user experience.

3. Week 3 - Backend Implementation: Using Prisma ORM and Supabase, we established the backend infrastructure, enabling real-time data updates and seamless API integration.

4. Week 4 - Avatar Creation and Testing: We used OpenAI and Elevenlabs to create custom avatars for each support agent, thoroughly tested all features, and resolved any remaining issues.